Here are our users' most frequently asked questions. Before contacting us, please check the list to see if we have already answered your questions.

  • Help, I lost my receipt! Now how do I get my rebate?
    We are a clearinghouse for rebates. A receipt showing proof of purchase is required to process all rebate submissions. You will need to contact your retailer to possibly obtain a receipt/transaction copy.
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  • Is it best to send a copy of my receipt and hold onto the original?
    Always send the original Rebate Receipt unless other instructions are noted on the rebate certificate.
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  • If I am asked to send the original "UPC," what does that mean?
    UPC/Universal Product Code or "proof of purchase" bar code is used to scan the sale of products at the cash register. Rebates International® does not require a UPC type proof of purchase. When other special merchandise rebates require this bar code, you will need to remove the UPC from the package and send it in with your rebate submission to the address they provide.
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  • I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
    Rebates are not open indefinitely. There are no guaranties that a late submission will be honored by any clearinghouse. Mail in your request and we will do our best.
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  • The store I went to advertised a rebate for a product I bought, but they didn't have the rebate forms! Am I out of luck?
    If you cannot find a rebate form at the front desk/office, please ask the service desk to find you one. If you have left the store without the form, and the rebate is current, you can download the rebate form at the Find a Rebate page on our website.
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  • I bought more than one of the same product that a rebate was offered on. Can I submit for more than one rebate?
    Receipts showing purchase over the rebate limit only qualify for the limit stated on the rebate certificate and cannot be distributed to other people.
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  • How do I check the status of my rebate?
    You can track your rebate online "Track Your Rebate" or send a letter along with copies of your receipts to Rebates International®, PO Box 99, Elk Mound, WI 54739-0099.
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  • I checked the status of my rebate and it states that my rebate is voided. What do I need to do to receive my rebate?
    Please send a letter along with copies of your receipts to Rebates International®, PO Box 99, Elk Mound, WI 54739-0099.
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  • My check was only $5, but it should have been $10. How can I receive the remaining $5?
    Send a letter along with copies of your receipts to Rebates International®, PO Box 99, Elk Mound, WI 54739-0099 and address the issue clearly on the letter.
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  • Can I send more than one submission per envelope?
    Many rebate programs are issued at the same PO Box number. Therefore, any rebate programs that are going to the same PO Box number can be mailed in the same envelope.
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  • I moved, I was on vacation, or I was away for the winter, and my checks were not forwarded. How do I get my Merchandise Credit Checks?
    Check the status of your rebate online,"Track Your Rebate" or send a letter along with copies of your receipts to Rebates International®, PO Box 99, Elk Mound, WI 54739-0099. These issues will be researched and checks reissued if deemed appropriate.
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  • I have an expired MCC (Merchandise Credit Check) or a damaged MCC from the post office, how can I get it reissued?
    Please return the MCC to Rebates International® PO Box 99, Elk Mound, WI 54739-0099 and we will do our best to reissue it.
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  • How can I find the status of my rebates that are more than one year old?
    Rebates more than one year old can be inquired upon by sending a letter with copies of receipts to Rebates International®, PO Box 99, Elk Mound, WI 54739-0099.
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  • I don't need to check my rebate status. How can I remove my name from your records?
    You can send us a request through the "contact us" form. Your records will be removed after your request is received.
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